NorthWestern Energy: call us if you have trouble paying your bill

Posted at 6:05 PM, May 02, 2020
and last updated 2020-05-02 20:06:17-04

NorthWestern Energy officials say they’ve been working hard to keep the lights on for everyone as Montanans rebound from the COVID-19 pandemic.

The first of the month may bring worries for those hit hard by economic restrictions. Officials say they’re here to help lighten the load for Montanans with no way to pay their energy bills this month.

“"We are part of this community, we want to help,” said spokeswoman Jo Dee Black. “If you’re worried about paying your bill, please call us right away. Our customer service representatives can help as well as provide contact information for resources.”

Black says they have temporarily suspended disconnections for non-payment and have customer representatives available to help set up budget billing and payment plans for those unable to pay now that many face a larger payment down the road.

Montana customers can call 888-467-2669 to talk with a customer service representative. NorthWestern Energy is encouraging customers to activate their My Energy Account at to pay bills and manage accounts online. Customers can also make one-time payments at with their 8-digit account number. Click on “Pay My Bill”

That’s not all the company has done to help the state rebound. NorthWestern Energy announced $300,000 in grants and aid to small businesses and individuals April 1st.

Employees’ donations to Energy Share Montana are also being matched by the company.

Northwestern Energy officials say you may see crews out in the field over the coming weeks. They want to remind the public to follow social distancing guidelines, as the company works to protect consumers and crews.

Resources and Information

The Rebound: Montana